How does Kickstarter work?
Kickstarter gives us the possibility to raise money to be able to cover manufacturing and delivery costs. At the same time, you have the possibility to be the first users of this amazing tool for your yoga practice at a really convenient price.
Last updated: May 27, 2020 12:18
Why are you using Kickstarter?
We are using Kickstarter to raise money to be able to start the production and delivery of PlayPauseBe decks. We also love the Kickstarter approach, that is aimed to create a community and makes its platform available to everyone.
Last updated: May 27, 2020 12:21
Why Kickstarter is not asking my address the moment I pledge PlayPauseBe?
This is how it works with Kickstarter. At the end of our campaign, we will send a survey, asking for your address. In this way we will be able to plan the delivery :)
Last updated: May 27, 2020 12:21
When will I get my deck?
We are planning to start the production at the end of the campaign. It is going to take around a month. After that, we will start with the delivery. It is really important to take in to consideration the COVID situation. As you might have heard, manufacturer have to respect social distancing and other rules that can affect and slow down their production rate. We will keep you updated on everything.
Last updated: May 27, 2020 12:21
Will you have decks in other languages?
At the moment we only have it in english. This is mainly because it would cost a lot to start manufacturing the decks in different languages, and because it would take some time to translate the manual and the cards.
Last updated: May 27, 2020 12:21
How can I get a refund?
If you request your refund within 14 days of the campaign’s end, you will receive a full refund. If you request a refund after 14 days of the campaign’s end, there is a 10% fee deducted from the refund amount. If we’ve begun packaging your pledge for shipment (usually 4 to 6 weeks before the actual shipping date), no refunds can be issued. Feel free to contact us if you need more information.
Last updated: July 02, 2020 10:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.